Terms and Conditions
EXP-ACC Accounting & Taxation Pty Ltd
Last updated: May 2026
1. Our Commitment to Your Privacy
These Terms and Conditions ("Terms") govern your use of the EXP-ACC Accounting & Taxation website at expacc.com.au ("Website") and the professional services provided by EXP-ACC Accounting & Taxation Pty Ltd (ABN: [21 653 524 460]) ("EXP-ACC", "we", "us", "our").
By accessing our Website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or engage our services.
These Terms should be read alongside our Privacy Policy, available at expacc.com.au/privacy-policy.
2. About EXP-ACC Accounting
EXP-ACC Accounting & Taxation Pty Ltd is a licensee of Platinum Accounting Australia Pty Ltd ("Platinum") — a registered tax agent (Tax Agent Registration: 24683431) and CPA Public Practice. Certain services, including the preparation, review, and lodgement of tax returns and other tax agent services, are provided by Platinum Accounting Australia directly under their registration and licensee arrangements.
Where you engage EXP-ACC for services that fall within the scope of Platinum's tax agent registration or CPA Public Practice licence, your engagement brochure will be signed directly with Platinum Accounting Australia. EXP-ACC acts as your primary point of contact and manages your engagement locally on Platinum's behalf.
3. Use of This Website
3.1 Permitted use
You may use this Website for lawful purposes only. You agree not to:
Use the Website in any way that violates applicable Australian laws or regulations
Attempt to gain unauthorised access to any part of the Website or its underlying systems
Transmit any harmful, offensive, or disruptive content through the Website
Use the Website to misrepresent your identity or affiliation
3.2 Website availability
We aim to keep the Website available at all times but do not guarantee uninterrupted access. We reserve the right to suspend, modify, or discontinue the Website or any part of it at any time without notice.
3.3 Third-party links
Our Website may contain links to third-party websites, including Platinum Accounting Australia (platinumaccg.com.au). These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party website. Your use of any linked website is at your own risk.
4. Website Content and General Information
4.1 General information only
The content published on this Website — including articles, service descriptions, FAQs, and any other material — is provided for general informational purposes only. It does not constitute professional accounting, taxation, financial, or legal advice, and should not be relied upon as such.
4.2 No client relationship
Browsing this Website or submitting an enquiry through our contact form does not create a client relationship between you and EXP-ACC. A formal client relationship is only established upon execution of a signed engagement letter or engagement brochure.
4.3 Accuracy
We take reasonable care to ensure the information on this Website is accurate and up to date. However, accounting and taxation laws change frequently. We make no representation or warranty that the content of this Website is current, complete, or free from error at any given time. You should always seek professional advice specific to your circumstances.
5. Our Services
5.1 Scope of services
EXP-ACC provides accounting, bookkeeping, business advisory, Virtual CFO, and wealth management services. Tax agent services — including the preparation, review, and lodgement of tax returns — are provided by Platinum Accounting Australia under their registered tax agent licence.
The specific scope of services provided to you will be set out in your engagement letter or engagement brochure, which forms the primary contractual document governing the services.
5.2 Fees and pricing
EXP-ACC does not publish fixed pricing on this Website. All fees are discussed and agreed with you directly before any work commences. A custom quote will be provided based on your specific circumstances and requirements. No fees are incurred by submitting an enquiry through our contact form.
5.3 Client obligations
To enable us to provide services effectively and accurately, you agree to:
Provide complete, accurate, and timely information when requested
Notify us promptly of any changes to your circumstances that may affect the services
Review and approve documents provided to you in a timely manner
Meet any agreed deadlines, particularly those related to ATO lodgement dates
We are not responsible for errors, omissions, penalties, or delays that result from incomplete, inaccurate, or late information provided by you.
5.4 ATO deadlines and compliance
While we take all reasonable steps to meet ATO lodgement deadlines on your behalf, we cannot be held responsible for missed deadlines that result from your failure to provide required information, documents, or approvals within agreed timeframes.
5.5 Cancellations
Cancellations and changes to service engagements are handled on a case-by-case basis. Any fees payable for work already completed at the time of cancellation will be discussed and agreed with you directly.
6. Contact Form Enquiries
Submitting an enquiry through our contact form constitutes a request for information or a consultation only. It does not create a binding agreement, guarantee availability of services, or establish a client relationship.
We aim to respond to all enquiries within 3 business days. Response times may vary during peak periods such as the end of financial year.
Your contact information submitted through the form will be stored in our client management system (Go High Level) and handled in accordance with our Privacy Policy.
7. Professional Indemnity Insurance
EXP-ACC Accounting & Taxation Pty Ltd holds professional indemnity insurance as required under its licensee arrangement with Platinum Accounting Australia. This insurance covers claims arising from professional services provided under the engagement.
For services provided directly by Platinum Accounting Australia under their registered tax agent licence, Platinum's professional indemnity insurance arrangements apply.
8. Limitation of Liability
8.1 General limitation
To the maximum extent permitted by law, EXP-ACC's liability to you for any loss or damage arising from the use of this Website or the provision of our services is limited to the fees paid by you for the specific service giving rise to the claim.
8.2 Exclusions
To the maximum extent permitted by law, EXP-ACC excludes all liability for:
Loss or damage arising from your reliance on general information published on this Website
Indirect, consequential, or incidental loss of any kind
Loss arising from circumstances beyond our reasonable control, including ATO system outages, changes in taxation legislation, or force majeure events
Loss arising from incomplete or inaccurate information provided by you
8.3 Consumer guarantees
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection legislation that cannot be excluded by agreement.
9. Intellectual Property
All content on this Website — including text, graphics, logos, and design — is the property of EXP-ACC Accounting & Taxation Pty Ltd or its licensors and is protected by Australian copyright law.
You may view and print content from this Website for your own personal, non-commercial use only. You may not reproduce, republish, distribute, or otherwise use any content from this Website for commercial purposes without our prior written consent.
10. Privacy
Your use of this Website and the personal information you provide through our contact form are governed by our Privacy Policy, available at expacc.com.au/privacy-policy. By using this Website, you consent to the collection and use of your information as described in that policy.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these Terms or your use of this Website will be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Changes to These Terms
We reserve the right to update or amend these Terms at any time. The current version will always be available at expacc.com.au/terms-and-conditions. The date at the top of this page indicates when the Terms were last updated.
Your continued use of the Website following any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
13. Contact Us
If you have any questions about these Terms, please contact:
EXP-ACC Accounting & Taxation Pty Ltd, Schofields NSW 2762 📞 (02) 9671 4861, 📧 [email protected] 🌐 expacc.com.au
EXP-ACC Accounting & Taxation Pty Ltd is a licensee of Platinum Accounting Australia Pty Ltd (Tax Agent Registration: 24683431). Tax agent services are provided by Platinum Accounting Australia directly. For more information visit platinumaccg.com.au.