Privacy Policy

EXP-ACC Accounting & Taxation Pty Ltd

Last updated: May 2026

1. Our Commitment to Your Privacy

EXP-ACC Accounting & Taxation Pty Ltd (ABN: [21 653 524 460]) ("EXP-ACC", "we", "us", "our") is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights in relation to it. It applies to personal information collected through our website at expacc.com.au and through our client engagement process.

By using our website or engaging our services, you agree to the collection and use of your information as described in this policy.

2. About Our Services

EXP-ACC Accounting & Taxation Pty Ltd is a licensee of Platinum Accounting Australia Pty Ltd — a registered tax agent and CPA Public Practice (Tax Agent Registration: 24683431). Certain services, including the preparation, review, and lodgement of tax returns, are provided by Platinum Accounting Australia directly. Where your information is shared with Platinum Accounting Australia for this purpose, it is handled in accordance with their privacy obligations under the Privacy Act 1988 (Cth).

3. What Personal Information We Collect

3.1 Website Contact Form

When you submit an enquiry through our website contact form, we collect:

  • First name and last name

  • Phone number

  • Email address

  • Any additional information you choose to include in your message

3.2 Client Engagement

When you engage EXP-ACC for accounting, bookkeeping, tax planning, or advisory services, we may collect additional personal and financial information necessary to provide those services. This may include:

  • Date of birth and identification documents

  • Financial records, income details, and bank information

  • Business information including ABN, business structure, and financial statements

  • Tax-related information necessary to provide our services

3.3 Website Usage Data

When you visit expacc.com.au, we automatically collect certain technical information through Google Analytics, including:

  • IP address (anonymised)

  • Browser type and device information

  • Pages visited and time spent on site

  • Referring website or search terms used to find our site

This information is collected via cookies and is used solely to understand how visitors use our website so we can improve it. We do not use this data to identify you personally.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to collect analytical data through Google Analytics.

What cookies we use:

  • Google Analytics cookies — used to collect anonymised data about how visitors interact with our website (pages visited, session duration, traffic source). This data is processed by Google in accordance with Google's Privacy Policy (policies.google.com/privacy?.

Your cookie choices: When you first visit our website, you will be presented with a cookie consent banner giving you the option to accept or decline non-essential cookies. You may update your preferences at any time by clicking the cookie settings link in the footer of our website.

You can also opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

If you decline cookies, our website will continue to function normally. We do not use cookies for advertising or marketing purposes, and there are no third-party advertisements on this website.

5. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiry — when you submit our contact form, your details are used to follow up with you about your accounting or tax enquiry.

  • To manage your client relationship — your contact details are stored in our client management system (Go High Level) to manage our ongoing relationship with you.

  • To provide our services — financial and personal information collected during your engagement is used to deliver the accounting, bookkeeping, tax, and advisory services you have requested.

  • To comply with legal obligations — we may be required to collect, use, or disclose certain information to comply with taxation laws, ATO requirements, and other applicable legislation.

  • To improve our website — anonymised analytics data is used to understand how our website is used and to improve the experience for visitors.

We will not use your personal information for any purpose that is unrelated to the above without your consent.

6. How We Store and Protect Your Information

6.1 Website enquiry data

Information submitted through our website contact form is stored securely in Go High Level (GHL), a cloud-based CRM platform. Go High Level's privacy and security practices are described at gohighlevel.com/privacy-policy.

6.2 Client engagement data

Where you proceed to engage EXP-ACC's services, your information may be transferred to Platinum Accounting Australia's client management systems for the purpose of delivering tax and compliance services. Platinum Accounting Australia handles this information in accordance with their privacy obligations under the Privacy Act 1988 (Cth).

6.3 Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is hosted on a secure platform with SSL encryption. Access to client data is restricted to authorised personnel only.

6.4 Retention

We retain personal information for as long as necessary to provide our services and comply with our legal obligations — including record-keeping requirements under Australian taxation law, which generally requires financial records to be kept for a minimum of five years.

7. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We do not display third-party advertisements on our website.

We may disclose your personal information in the following limited circumstances:

  • Platinum Accounting Australia — as described in Section 2, certain tax services are provided by Platinum Accounting Australia, and your information may be shared with them for this purpose.

  • Service providers — we use Go High Level as our client management platform. These providers are bound by confidentiality obligations and are not permitted to use your information for their own purposes.

  • Legal obligations — we may disclose information to the ATO, regulatory bodies, or law enforcement where required by law.

  • With your consent — we will not disclose your information to any other third party without your explicit consent.

8. Google Analytics and Third-Party Services

Our website uses Google Analytics, operated by Google LLC. Google Analytics collects anonymised data about website usage and processes it on servers which may be located outside Australia. Google's handling of this data is governed by Google's Privacy Policy at policies.google.com/privacy.

We have enabled IP anonymisation in Google Analytics, which means your full IP address is never stored. We do not use Google Analytics data to identify individual visitors.

9. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access your personal information that we hold

  • Correct personal information that is inaccurate, incomplete, or out of date

  • Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, please contact us using the details in Section 11. We will respond to all requests within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

10. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you may lodge a complaint with us directly. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner oaic.gov.au 1300 363 992

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

EXP-ACC Accounting & Taxation Pty Ltd, 📞 (02) 9671 4861, 📧 [email protected], 🌐 expacc.com.au

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at expacc.com.au/privacy-policy. We encourage you to review this policy periodically.

The date at the top of this policy indicates when it was last updated.

EXP-ACC Accounting & Taxation Pty Ltd is a licensee of Platinum Accounting Australia Pty Ltd (Tax Agent Registration: 24683431). All tax services are provided by Platinum Accounting Australia directly. For more information visit platinumaccg.com.au.